SHIPPING & DELIVERY POLICY
Posted as of 03/11/2024
Last updated as of 03/11/2024
This Shipping & Delivery Policy forms an integral part of our Terms and Conditions (“Terms”) and should be read in conjunction with our main Terms, available at: Terms of Service. By placing an order with Pillbox, you agree to the terms of this Shipping & Delivery Policy.
Please carefully review the details of our shipping and delivery terms, which apply to any orders placed with us.
Shipping & Delivery Options
In-Store Pickup
We offer an in-store pickup option for all purchases. In-store pickups are available 24 hours a day, 7 days a week, at no additional cost. Once your order is ready for pickup, you will receive an email notification with instructions for collection.
Free Standard Shipping
We offer complimentary Standard Shipping on all orders within India. Standard Shipping typically takes between 3-7 business days from the date of order processing, depending on your location. Delivery timelines are estimates and may vary due to factors beyond our control.
Free Shipping Policy
The Company offers free shipping on eligible orders, subject to the following conditions:
- Minimum Order Value: Free shipping is applicable only on orders that meet or exceed a minimum order value of ₹500 , as determined by the Company from time to time.
- Delivery Location: The availability of free shipping may vary based on the delivery location. Orders shipped to certain geographical areas may be subject to additional shipping charges as determined by the Company.
- Additional Conditions: The Company reserves the right to modify or introduce additional variables that may impact the eligibility for free shipping at its discretion. Customers will be notified of any changes through the Company’s website or other appropriate communication channels.
- Non-Transferability: Free shipping offers are non-transferable and may not be applied to previous purchases.
The Company encourages customers to review this policy periodically for any updates or changes.
Delivery Restrictions
Please note that we currently do not offer international shipping. Our shipping services are limited to locations within India. Any orders with a shipping address outside India will not be processed.
Processing and Handling Time
Orders are typically processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays will be processed on the next business day. Processing times may vary during peak periods or promotional events.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, unforeseen delays may occasionally occur due to factors such as inclement weather, courier delays, or other external conditions. In the event of a delay, we will inform you as soon as possible and provide a revised estimated delivery date.
Damaged or Lost Packages
In the rare event that your order arrives damaged or is lost in transit, please contact our Customer Service team immediately. We will work with you to resolve the issue by arranging a replacement or initiating a refund, as applicable.
Questions About Returns
For inquiries regarding returns, please refer to our Return Policy. This policy provides guidance on eligibility, the return process, and applicable terms.
Contact Us
If you have any questions or require further assistance with our Shipping & Delivery Policy, please do not hesitate to contact us:
- Phone: +91 773 610 9333
- Email: support@pillbox.in
- Operational Address: Pillbox Pharmacy, TC 22/3023, Shankar Road, Opposite Raja Kesavdas, NSS Higher Secondary School, Sasthamangalam, Thiruvananthapuram, Kerala- 695010, India.