Terms of Service

TERMS OF USE OF PILLBOX.IN

Posted as of 03/11/2024

Last updated as of 03/11/2024

Welcome to Pillbox’s Terms of Use for Website

This Website is created and operated by M/s. KENREA SOLUTIONS PRIVATE LIMITED, doing business as Pillbox and Pillbox Pharmacy, a company registered in India having its registered office address at: TC-11/267-18, Keston Road Kowdiar, Thiruvananthapuram, Kerala 695003 and the operational address at Pillbox Pharmacy, TC 22/3023, Shankar Road, Opposite Raja Kesavdas, NSS Higher Secondary School, Sasthamangalam, Thiruvananthapuram, Kerala- 695010, India. This legal agreement is an electronic record in terms of Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access or usage of https://pillbox.in (the ‘Site’).

We respect you and take the information provided by you very seriously and hence the creator of this Terms of Service ensures a steady commitment with regard to the protection of your invaluable information also to support the ongoing cause that you may share across on this Platform. We ask for this information so that we can understand more about the people who support us.The creator of these Terms of Use ensures your steady commitment to the usage of the Website and the services provided by M/s. Kenrea Solutions Private Limited on the Website “https://pillbox.in”.

For the purpose of these Terms of Use (“Terms of Use”), wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Website and/or Pillbox, as the context so requires. “You”, “Your”, “Yourself”, “User” shall mean and refer to natural and legal individuals who shall be Users of this Website provided by Kenrea Solutions Private Limited and who is competent to enter into binding contracts, as per Indian laws. “Third Parties” refer to any Website, Platform or individual apart from the Users and the creator of this Website. “Website” refers to the Website created by M/s. Kenrea Solutions Private Limited.

ABOUT US

Welcome to Pillbox, your trusted online destination for a wide range of healthcare products, medicines, and essentials. As a premier digital pharmacy operated by M/s. KENREA SOLUTIONS PRIVATE LIMITED, we are dedicated to delivering quality health and wellness solutions right to your doorstep. Our platform provides 24/7 access to an extensive selection of products, including prescription medications, over-the-counter essentials, skincare, and nutritional supplements, allowing you to prioritize your health anytime, anywhere.

At Pillbox, we strive to make health management simpler and more accessible. Our catalog includes trusted and certified products across various categories such as:

Medications: Prescription and over-the-counter medicines to manage your health needs.
Nutrition and Wellness: Vitamins, supplements, and sports nutrition to support a healthy lifestyle.
Skincare and Personal Care: Skin and hair care products, including sun protection, tailored to enhance your natural beauty and well-being.

With a commitment to quality, all products available on our platform are sourced from reputable brands and meet rigorous safety and efficacy standards. Our team works diligently to secure the best offers and discounts, ensuring that quality healthcare remains affordable for everyone.

At Pillbox, we believe in empowering our customers through reliable access to healthcare. Our user-friendly platform allows you to browse, consult, and purchase with confidence, backed by our dedicated support team. Whether you’re replenishing essential prescriptions, exploring wellness options, or discovering new skincare products, Pillbox is here to meet your needs, 24/7.

Thank you for choosing Pillbox as your partner in health and wellness.

GENERAL TERMS

The headings of each section in these Terms of Use or Privacy Policy are only for the purpose of organizing the various provisions under these Terms of Use and the Privacy Policy in an orderly manner and shall be used by either Party to interpret the provisions contained herein in a manner as may apply to the Users. Further, it is specifically agreed to by the Parties that the headings shall have legal or contractual value on You using the Website.
The use of this Website by You is solely governed by these Terms of Use, Privacy Policy that may be uploaded on the Website and any modifications or amendments made thereto by Us from time to time, at our sole discretion. If You as a User continue to access and use this Website, You are agreeing to comply with and be bound by the following Terms of Use and Privacy Policy.
You expressly agrees and acknowledges that these Terms of Use and Privacy Policy are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
You unequivocally agree that these Terms of Use and the Privacy Policy constitute a legally binding agreement between You and Us, and that You shall be subject to the rules, guidelines, policies, terms, and conditions applicable to your use of the Website, and that the same shall be deemed to be incorporated into these Terms of Use and shall be treated as part and parcel of the same. You acknowledge and agree that no signature or express act is required to make these Terms of Use and the Privacy Policy binding on You and that your act of visiting any part of the Website constitutes the User’s full and final acceptance of these Terms of Use and the Privacy Policy.
We reserve the sole and exclusive right to amend or modify these Terms of Use without any prior permission or intimation to You, and You expressly agrees that any such amendments or modifications shall come into effect immediately. If You do not adhere to the changes, You must stop using the Website at once. Your continued use of the Website will signify your acceptance of the changed terms.

DEFINITIONS OF ENTITIES INVOLVED

Distributors: For the purposes of this Agreement, “Distributors” shall refer to entities engaged in the procurement of products from manufacturers or suppliers for the purpose of resale to retailers or end consumers. Distributors are integral to the supply chain, facilitating the availability and timely delivery of products to various market segments.
Super Distributors: “Super Distributors” shall denote larger entities that oversee and manage a network of Distributors within a defined geographical area or market sector. Super Distributors are responsible for coordinating logistics, formulating distribution strategies, and enhancing market penetration for the brands they represent.
Manufacturers: The term “Manufacturers” shall refer to corporations or business entities that design, produce, and supply goods or products for sale by Pillbox Pharmacy. Manufacturers hold the responsibility for ensuring that their products meet applicable quality standards and comply with health and safety regulations.
Clients/Customers: “Clients” or “Customers” shall refer to individuals or entities who purchase goods or services from Pillbox Pharmacy. Clients seek to utilize our offerings for health management solutions and rely on our digital platform for access to quality healthcare products.
Pillbox Pharmacy: “Pillbox Pharmacy” shall refer to the online retail platform operated by KENREA SOLUTIONS PRIVATE LIMITED, which provides a diverse array of healthcare products sourced from various Manufacturers and Distributors. This platform is committed to delivering quality health solutions to clients through accessible and efficient digital commerce.

REGISTRATION

You are required to register yourself on the Website in order to avail the Website and its services. For the purpose of registration, you shall be required to provide the Email Id on the registration link available on the homepage of the Website.

The Registrations shall be deemed complete only upon your’s authentication and verification of your’s details through email authentication.

Social Media Login Data: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register or log in using your third-party social media account details (e.g., Facebook, X). If you choose this option, we will receive certain profile information about you from the social media provider. The specific information we receive may vary depending on the provider, but typically includes your name, email address, friends list, profile picture, and other information you have chosen to make public on the social media platform.

We will use the information we receive solely for the purposes described in this Privacy Notice or as otherwise communicated to you on our Services. Please note that we do not control and are not responsible for the use of your personal information by third-party social media providers. We encourage you to review the privacy policies of these providers to understand how they collect, use, and share your information, and to learn how to manage your privacy preferences on their platforms.

ELIGIBILITY

You represent and warrant that you are competent and eligible to enter into legally binding agreements and of age and that you have the requisite authority to bind themselves to these Terms of Use following the Law. However, if you are minor using this Website, you may do so with the consent of your legal guardian. All Acts of minor shall be deemed to be considered as the acts undertaken under the supervision of their legal guardian.
You further represent that you will comply with these Terms of Use and all applicable local, state, national and international laws, rules and regulations.
You shall not use the Website if you are not competent to contract or are disqualified from doing so by any other applicable law, rule or regulation currently in force.

PAYMENT GATEWAY

For making all payments for the Premium Account registration, you shall be required to make payment for which you will be redirected to the third party payment gateway, Razorpay, that we have an agreement with. You shall be governed under their Terms and Conditions and other Policies for the purpose of all Payment related aspects. When you make a purchase through our Services, we may collect information necessary to process your payment, such as your payment instrument number and the associated security code. Please note that all payment data is handled and stored by our third-party payment processor. We do not directly store or process your payment details on our servers. For more information on how Razorpay handles and protects your payment information, please refer to their privacy policy available at: Razorpay Privacy Policy.

PURCHASES AND PAYMENT

We accept the following payment methods for purchases made via the Services: Visa, Mastercard, UPI and Net Banking.

You agree to provide accurate, complete, and current purchase and account information for all transactions conducted through the Services. Furthermore, you agree to promptly update any account and payment information, including email address, payment method, and payment card expiration date, to facilitate transaction completion and communication with you as necessary. Sales tax and any applicable fees will be added to the total price of purchases as required by law. All payments shall be processed in Indian Rupees. All references to Sales Tax in our legal documents are hereby replaced with Goods and Services Tax (GST) to reflect compliance with Indian tax regulations. Pillbox Pharmacy is registered for GST and operates under GSTIN 32AAJCK1401D1ZB. This registration allows us to conduct business in accordance with the applicable laws governing GST in India.

You authorize us to charge your selected payment method for all amounts due at the prices in effect at the time of purchase, including any applicable shipping fees. We reserve the right to correct any errors in pricing, even if payment has already been requested or received.

We also reserve the right, at our sole discretion, to refuse or cancel any order placed through the Services. We may, without prior notice, impose quantity limits on any product or restrict or cancel orders per individual, per household, or per order. These restrictions may apply to orders placed from the same account, the same payment method, and/or orders that use the same billing or shipping address. Additionally, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

STANDARD POLICIES ON OFFERS AND PROMOTIONS

Inclusion of Offer Policies: Pillbox Pharmacy has established standard policies regarding offers, promotions, and gift vouchers to enhance customer experience and satisfaction. These policies are designed to provide clarity and guidance and include, but are not limited to, the following components:

Eligibility: Specific criteria under which customers may qualify for various offers and promotions shall be clearly defined and communicated.
Redemption Process: Comprehensive guidelines shall be provided detailing the process by which customers can redeem gift vouchers or promotional discounts. This includes any necessary steps or conditions that must be satisfied for successful redemption.
Expiry Dates: Customers will be informed of the validity period for all offers and promotions, ensuring transparency regarding any applicable expiration dates.
Exclusions: A list of products or categories that may be ineligible for discounts or promotional offers will be clearly outlined to prevent any confusion or misunderstanding.

CONTENT

All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided or based on information provided by the users or third parties and We has no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such content or such other information provided on the Website.

All the Content displayed on the Website is subject to copyright and shall not be reused by You (or a third party) without the prior written consent from Us and the copyright owner.

You are solely responsible for the integrity, authenticity, quality and genuineness of the content provided on the Website and whilst feedback and comments by You can be made via the Website, We bear no liability whatsoever for any feedback or comments made by the other Users or made in respect of any of the content on the Website. Further, the Website reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Website or to terminate the account of any User who is found to have created or shared or submitted any content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. You shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.

You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the content on the Website. You shall not copy, adapt, and modify any content without written permission from Us.

INDEMNITY

You agree to indemnify, defend and hold harmless the Us, and our respective directors, officers, employees and agents (collectively, “Parties”), from and against any losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed according to these Terms of Use. Further, You agrees to hold the Us harmless against any claims made by any third party due to, or arising out of, or in connection with:

Your use of the Website,
Your violation of these Terms of Use;
Your violation of any rights of another;
Your alleged improper conduct according to these Terms of use;
Your conduct in connection with the Website;

You agree to fully cooperate in indemnifying Us at your expense. You also agree not to settle with any party without the consent from Us.

In no event shall we be liable to compensate You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not You had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the Your use of or access to the Website and/or the Services or materials contained therein.

LIMITATION OF LIABILITY

The Founders/ Promoters/ Partners/ Associated people of Pillbox are not responsible for any consequences arising out of the following events:
1. If the Website is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
2. If you have fed incorrect information or data or for any deletion of data;
3. If there is an undue delay or inability to communicate through email;
4. If there is any deficiency or defect in the Services managed by Us;
5. If there is a failure in the functioning of any other service provided by Us.
The Website accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to You, Your belongings, or any third party, resulting from the use or misuse of the Website or any service availed of by Us through the Website. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. We will not be liable to you for the unavailability or failure of the Website.
You are to comply with all laws applicable to you or your activities, and with all Policies, which are hereby incorporated into this Terms of Use by reference.
The Website expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Website and which is incurred by you in connection with the Website, including loss of profits; and any loss or damage incurred by you as a result of your breach of these Terms of Use.
To the fullest extent permitted by law, We shall not be liable to You or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Website.

PRODUCT LIABILITY

PILLBOX PHARMACY IS A RETAILER THAT SELLS PRODUCTS MANUFACTURED BY THIRD-PARTY BRANDS AND DOES NOT ENGAGE IN THE MANUFACTURING OF ITS OWN PRODUCTS. ALL PRODUCTS AVAILABLE FOR PURCHASE ON OUR WEBSITE ARE SOURCED FROM REPUTABLE MANUFACTURERS AND DISTRIBUTORS.
IN THE EVENT THAT A PRODUCT PURCHASED FROM PILLBOX PHARMACY EXHIBITS DEFECTS OR DAMAGES, CUSTOMERS ARE ENCOURAGED TO CONTACT OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE. HOWEVER, IT IS IMPORTANT TO NOTE THAT LIABILITY FOR ANY MANUFACTURING DEFECTS OR ISSUES ARISING FROM THE USE OF THE PRODUCT LIES SOLELY WITH THE RESPECTIVE MANUFACTURER OR DISTRIBUTOR. PILLBOX PHARMACY WILL ASSIST CUSTOMERS IN FACILITATING COMMUNICATION WITH THE MANUFACTURER OR DISTRIBUTOR BUT SHALL NOT BE HELD LIABLE FOR ANY DEFECTS OR DAMAGES INCURRED AFTER THE SALE, EXCEPT AS REQUIRED BY APPLICABLE LAW.
THIS CLARIFICATION IS INTENDED TO INFORM CUSTOMERS OF THEIR RIGHTS AND THE RESPECTIVE RESPONSIBILITIES OF THE PARTIES INVOLVED IN THE SALE OF THE PRODUCTS.

DISCLAIMER

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE CONTENT AVAILABLE ON THE SERVICES OR ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

ERRORS, MISTAKES, OR INACCURACIES IN THE CONTENT OR MATERIALS PROVIDED;
PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES;
UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
INTERRUPTIONS OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;
BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL ELEMENTS THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY; AND/OR
ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING. WE ARE NOT A PARTY TO, NOR WILL WE BE IN ANY WAY RESPONSIBLE FOR, MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH ANY PURCHASE OR SERVICE TRANSACTION CONDUCTED THROUGH ANY MEDIUM, YOU ARE ADVISED TO USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHEN APPROPRIATE.

TERM

These Terms of Use shall continue to form a valid and binding contract between You and Us and shall continue to be in full force and effect until You continues to access and use the Website
You may terminate your use of the Website at any time.
We may terminate these Terms of Use and close your account at any time without notice and/or suspend or terminate Your access to the Website at any time and for any reason, if any discrepancy or legal issue arises.

TERMINATION

We reserve the right, in its sole discretion, to unilaterally terminate Your access to the Website, or any portion thereof, at any time, without notice or cause.

COMMUNICATION

By using this Website and providing Your identity and contact information to Us through the Website, You agree and consent to receive calls, e-mails or SMS from Us and/or any of its representatives at any time.

You can report to us by phone at (+91)7736109333, email at support@pillbox.in, or by sending registered post to the operational address at Pillbox Pharmacy, TC 22/3023, Shankar Road, Opposite Raja Kesavdas, NSS Higher Secondary School, Sasthamangalam, Thiruvananthapuram, Kerala- 695010, India. The registered address of KENREA SOLUTIONS PRIVATE LIMITED shall no longer be used for any correspondence or operational purposes, as it does not serve as the primary location for business activities. All future correspondence, notices, and communications should be directed to the operational address stated above to ensure prompt and accurate delivery.

If you find any discrepancy with regard to Website or content-related information and We will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by Us relating to any services availed by You on the Website or anything pursuant thereto and You agree to indemnify Us from any harassment claims. It is expressly agreed to by Us that any information shared by Us shall be governed by the Privacy Policy.

USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT

You agree and acknowledges that you are a restricted user of this Website and you:

Agree to provide genuine credentials during the process of registration on the Website. You shall not use a fictitious identity to register. We are not liable if You have provided incorrect information.
Agree to ensure the Name, Email address, Address, Mobile number and any such other information provided during account registration is valid at all times and shall keep your information accurate and up-to-date.
You agree that You are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.
Understand and acknowledge that the data submitted is manually entered into the database of the Website. You also acknowledge the fact that data so entered into the database is for easy and ready reference for You, and to streamline the Services through the Website.
Authorize the Website to use, store or otherwise process certain personal information and all published Content, responses, locations, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and for optimisation of User-related options and Services.
Understand and agree that, to the fullest extent permissible by law, the Website or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Website or this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission.
Agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website will lead to suspension or termination of your access to the Website. We disclaim any liabilities arising concerning such offensive content on the Website.
Expressly agree and acknowledge that the Content generated by the Users and displayed on the Website is not owned by Us and that We are in no way responsible for the content of the same. You may, however, report any offensive or objectionable content, which We may then remove from the Website, at our sole discretion.

You further undertake not to:

Engage in any activity that interferes with or disrupts access to the Website or the Services provided therein (or the servers and networks which are connected to the Website);
Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Website, or any other viewer of the Website, including any User account maintained on the Website not operated/managed by the User, or exploit the Website or information made available or offered by or through the Website, in any manner;
Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Website or any affiliated or linked Website
Use the Website or any material or content therein for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website or any other third party (s);
Violate any code of conduct or guideline which may apply for or to any particular service offered on the Website;
Violate any applicable laws, rules or regulations currently in force within or outside India;
Violate any portion of these Terms of Use or the Privacy Policy, including but not limited to any applicable additional terms of the Website contained herein or elsewhere, whether made by amendment, modification, or otherwise;
Commit any act that causes Us to lose (in whole or in part) the Services of its Internet Establishment (“ISP“) or in any manner disrupts the Services of any other supplier/service provider of the Website;

Further:

You hereby expressly authorize Us to disclose any and all information relating to You in our possession to law enforcement or other government officials, as We may in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. You further understand that the Website might be directed to disclose any information (including the identity of persons providing information or materials on the Website) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
By indicating Your acceptance to use any services offered on the Website, You are obligated to complete such transactions after making payment. You shall be prohibited from indicating their acceptance to avail services where the transactions have remained incomplete.
You agree to use the services provided by Us, our affiliates, consultants and contracted companies, for lawful purposes only.
You agree to provide authentic and true information. We reserve the right to confirm and validate the information and other details provided by You at any point in time. If upon confirmation such details are found to be false, not to be true (wholly or partly), We shall in our sole discretion reject the registration and debar You from using the Website without prior intimation whatsoever.
You agree not to post any material on the Website that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful or advertising any goods or services. More specifically, You agree not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
1. belongs to another person and to which you have no right to;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. is in any way harmful to minors;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. violates any law for the time being in force;
6. Publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
7. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available, we may in our sole discretion, limit the You access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the Website, and/or refuse to the usage of the Website, without being required to provide you with notice or cause:

If you are in breach any of these Terms of Use or the Privacy Policy;
If you have provided wrong, inaccurate, incomplete or incorrect information;
If your actions may cause any harm, damage or loss to the other Users or Us, at our sole discretion.

INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give You a right to use any of the Website’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms of Use. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website are the property of the Website or the respective copyright or trademark owner. Furthermore, concerning the Website, we shall be the exclusive owner of all the designs, graphics and the like, related to the Website.

You shall not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective Users of the Website, or that in any manner disparages or discredits the Website, to be determined in the sole discretion.

You are aware all intellectual property, including but not limited to copyrights, relating to said services resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators. You are aware that we merely provide the Website through which the You can communicate with other users and the Website does not own any of the intellectual property relating to the independent content displayed on the Website, apart from created graphics and specified content.

You are further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by You will result in legal action being initiated against You by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by You that the contents of this Section shall survive even after the termination or expiry of these Terms of Use and/or Privacy Policy.

Advertising Rights and Liabilities

Copyright and Liability Disclaimer: All advertisements displayed on the Pillbox Pharmacy platform are subject to copyright protections under applicable laws. The ownership of such advertisements may reside with the respective manufacturers or distributors of the products advertised. Pillbox Pharmacy diligently endeavors to collaborate solely with reputable brands; however, any claims pertaining to the quality, effectiveness, or safety of the products advertised are exclusively the responsibility of the respective manufacturer or distributor. Accordingly, Pillbox Pharmacy shall not be held liable for any discrepancies, damages, or issues arising from the performance of products as represented by third parties.

Advertising Rights from Manufacturers/Distributors: Pillbox Pharmacy hereby affirms that it has obtained all requisite rights and permissions from manufacturers and distributors to display advertisements for the products offered on its platform. This encompasses the rights to utilize trademarks, logos, and promotional materials in accordance with all applicable laws and regulations. Our commitment to transparency ensures that all advertising content is employed in good faith and with the appropriate authorizations secured from the respective rights holders.

DISCLAIMER OF WARRANTIES AND LIABILITIES

You further agree and undertake that you are accessing the Website at your sole risk and are that you are using the best and prudent judgment before availing any features on the Website or accessing/using any information displayed thereon.
You agree that any kind of information, resources, activities, recommendations obtained/availed from Website, written or oral, will not create any warranty and we disclaim all liabilities resulting from these.
We do not guarantee that the features and content contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and You hereby expressly accepts any associated risks involved with your use of the Website.
It is further agreed to by You that the contents of this Section shall survive even after the termination or expiry of the Terms of Use and/or Privacy Policy.

FORCE MAJEURE

We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

DISPUTE RESOLUTION AND JURISDICTION

In the event of any disputes arising out of or relating to the purchase of products from Pillbox Pharmacy, the parties agree to follow the dispute resolution process outlined below, which prioritizes customer convenience and aims to minimize legal escalation:

Direct Negotiation: The parties shall first attempt to resolve the dispute through direct negotiation. Either party may initiate this process by providing written notice of the dispute to the other party. The parties shall engage in good faith discussions to resolve the issue amicably within 15 business days from the date of the notice.
Mediation: If the dispute is not resolved through direct negotiation within the specified time frame, the parties agree to proceed to mediation. The mediation shall be conducted by a mutually agreed-upon mediator. If the parties cannot agree on a mediator, either party may request a mediation service provider to appoint a mediator. The mediation process shall take place within 30 business days following the conclusion of the negotiation phase.
Arbitration: In the event that the Parties are unable to amicably resolve a dispute, the said dispute will be referred to arbitration by a sole arbitrator to be appointed by Us, and the award passed by such sole arbitrator will be valid and binding on all parties. All cost of the Arbitration shall be borne solely in accordance with the Arbitrators award. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Thiruvananthapuram, Kerala, India.
Governing Law and Jurisdiction: Only after the completion of the above steps and should the dispute remain unresolved, either party may seek recourse through the courts within the jurisdiction of Thiruvananthapuram, Kerala, India. law The parties agree that this step shall be a last resort. You expressly agree that the Terms of Use, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.

MISCELLANEOUS PROVISIONS

Entire Agreement: These Terms of Use, read with the Privacy Policy, form the complete and final contract between the You and Us with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
Waiver: The failure of either Party at any time to require performance of any provision of these Terms of Use shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either party of any breach of these Terms of Use, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms of Use.
Severability: If any provision/clause of these Terms of Use is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms of Use shall in no way be affected or impaired thereby, and each such provision/clause of these Terms of Use shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms of Use shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
Contact Us: If you have any questions about these Terms of Use or the Privacy Policy, the practices of the Website, or your experience, you can contact us by phone at (+91)7736109333, email at support@pillbox.in, or by post to operational address at Pillbox Pharmacy, TC 22/3023, Shankar Road, Opposite Raja Kesavdas, NSS Higher Secondary School, Sasthamangalam, Thiruvananthapuram, Kerala- 695010, India.